FAQ

After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to [email protected]

We will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. The cancellation of a reservation in less than 1 week prior to you arrival date will incur a penalty of 1 night accommodation price and Sultan Cave keeps the right to cancel your reservation if you  give wrong credit card number or wrong expire date or wrong security number.

You can cancel your reservation or send us a request for a modification by replying to your confirmation email.

We advise you to contact the hotel via the Remarks field on the reservation form (in English or the language of the hotel if possible) or send a message to: [email protected] you can also send us a whatsapp message (number here?)

You can check the “Hotel Facilities” on the overview page of the hotel.

Sultan Cave is a pet friendly hotel and you will meet ‘Whisky’ and ‘Tarçın’(cinnamon). If you want to bring your pet please let us know.

We offer regular shuttle service from both airports Kayseri and Nevsehir (Codes: ASR and NAV) . We also have a private shuttle for your group. With both options there will be a driver waiting for you at the domestic arrivals gate

We have free street parking available in our hotel.

Our reception is open 24 hours and you will always find someone to help you there. 

We advise you to contact the hotel as this matter is subject to availability. You will find the contact details of the hotel in your confirmation email.

Our checkin is at 14pm and check out is at 12pm. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.

The minimum that can be booked through our website is one night. You can check our website rates and availability going to the reservation page

A maximum of ‘2X’ can be booked in one reservation if available. If you want to make a reservation for more than ‘X’ rooms, please send an email to [email protected]

The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also we have noticed that in some cases our confirmation email may end up in your "spam folder". If you do not receive an email after you have made a booking, please send an email with your booking number and details to [email protected]

Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always call us during office hours or send an email to [email protected]

When you have completed the steps of the reservation process, an instant on-screen message will appear and you will receive the confirmation in 24 hours. That message will show your reservation details such as date, room type and dates

Your credit card information is sent to us through a secure server through a 256bit Secure link. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.We also use a firewall which protects our servers and network against unauthorized access.

Unfortunately Kelebek Hotel requires a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

We never charge our guests’ credit cards unless they specifically asked for it. The hotel’s contact details can be found in the confirmation e-mail of your reservation if you experienced any issue.

As the credit card details are only needed for guarantee purposes, you can pay at the hotel using the method of payment of your choice.

If you want to pay for your stay in advance you will need to contact the hotel directly. The hotel’s contact details can be found in the confirmation e-mail of your reservation.

MasterCard, Visa and American Express are accepted as a guarantee. (UnionPay?)

You will pay for your stay at the hotel. If the hotel requires a deposit, it will be clearly mentionedin advance. 

We dont have any kind of partnership or offers with third parties at Sultan Cave

We always provide the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

All tge prices shown at our website have taxes included

Once you have retrieved the availability for a specific room at Sultan Cave for the requested dates, by clicking on the room name, you will access the room description. If the possibility and the costs of an extra bed in the room are not specified in the room description, please send an e-mail [email protected]

All our rooms at Sultan Cave have breakfast and taxes included 

No, we will not charge you a reservation fee.

All rates on the website are per room and night for double occupancy.

In general one extra bed for one child is available at a minor additional charge. However, please note that this possibility depends on the size of the rooms available for your dates

A double room has one double bed. A twin room has two single beds.

You can find the address on the hotels main, after clicking there you can follow directions from the Google Maps app.

You can find the address on the hotels main page. The contact details are shown along with our whatsapp number.

In our website on the upper part theres an acces to BOOK NOW, after clicking the reservation page will appear where you can enter your dates

First of all, you can choose the region you want to go to and decide the appropriate tour program, then you can contact our customer representative by phone, e-mail or by coming to our office. Together with our customer representative, you can choose the most suitable hotel and plane for your expectations and start your reservation with the most appropriate payment options.First of all, you can choose the region you want to go to and decide the appropriate tour program, then you can contact our customer representative by phone, e-mail or by coming to our office. Together with our customer representative, you can choose the most suitable hotel and plane for your expectations and start your reservation with the most appropriate payment options.